Frequently Asked Questions
Q. Why should I use herbal products?
Herbs and herbal products provide real health benefits while maintaining a remarkable safety profile. In fact, the World Health Organization has estimated that 80% of the world's population continues to use traditional therapies, a major part of which are derived from plants, as their primary health care tools. These products are found in the form of teas, tablets, capsules, liquid extracts, and others. We now have ready access to products that bring the herbal traditions from all over the world in a variety of convenient forms.
Q. Are herbal supplement products safe?
Federal law requires that every food product, including herbal supplements, is free of "adulteration" and is not "misbranded." This legal language translates into a requirement that all foods and supplements have a reasonable expectation of safety when offered for sale and when used as directed.
There are so few credible reports of unexpected side effects due to herbal products that most experts consider problems with herbal products to be of only minor concern. Norman Farnsworth, Director of the WHO Collaborating Centre for Traditional Medicine, is generally considered to be one of the most respected experts on the scientific research of botanical medicines. In a 1993 article written on the subject of herbal safety, Dr. Farnsworth concluded, "...side effects or toxic reactions associated with herbal medicines in any form are rare. In fact, of all classes of substances reported to cause toxicities of sufficient magnitude to be reported in the United States, plants are the least "
Responsible and informed use by consumers is essential to insure that herbal products maintain their established safety profile. Accurate product labeling must provide
An active member of the National Nutritional Foods Association (NNFA) and the American Naturopathic Medical Association (ANMA), Chi’s Enterprise is dedicated
Q. What is nutraceuticals?
Combining the terms for nutrition and pharmaceutical, the term "nutraceuticals" refers to foods or supplements that provide health and medical benefits.
Q. Should I tell my Doctor that I'm using herbs?
Of course! And because your doctor is, ideally, your primary partner in managing your health, you should insist that your doctor receive that information respectfully. In telling your doctor of your decision to use an herbal product; however, don't be surprised to find that your knowledge of herbs is more advanced.
Q. What about interactions with prescription drugs?
The introduction of synthetic and highly purified drugs is an extremely modern development. As researchers observe the interactions that drugs have with common foods and herbs, surprises continue to surface. For example, about 10 years ago it was found that drinking grapefruit juice increases the serum drug concentration when patients take certain drugs. This effect, which can last for up to hours after consumption, is now thought to inhibit specific enzymatic activities responsible for breaking down the drugs. Similarly, both avocado and leafy vegetables that are high in vitamin K can diminish the effectiveness of blood-thinning drugs. These concerns are not widely known by the public, but we at Chi’s Enterprise are aware of such reactions and routinely monitor our products to assure safe and effective results. However, clients with specific medical concerns should consult their private physician before consuming both herbal supplements and prescribed medications.
Q. How effective are Chinese herbs?
Chinese medicinal herbs have been used for thousands of years, much the same as the Europeans relied on Western herbal medicines before modern medicine was born from it. Medicinal herbs have been an important source of natural product drugs and the root of modern pharmacology.
Q. How safe are CHI supplements?
At Chi’s Enterprise, we are extremely vigilant with the quality control of our products. Our company has been successful in offering our practitioners and patients quality and highly effective supplements for over 31 years.
The products undergo heavy metal analysis and microbiological tests to check for contamination. When they arrive in the United States, the FDA randomly samples products and conducts further contamination tests.
Q. Are the herbs grown in China?
Yes, 80% of the herbs are grown in China, the others are obtained here in the United States. Because of specific climate and altitude requirements to grow certain herbs, some species of herbs cannot be grown in the United States.
Q. I’ve read that some patent Chinese medicinal herbs are supplemented with pharmaceuticals. How about CHI Supplements?
We believe that Chinese medicinal herbs and pharmaceuticals are not to be combined. CHI Supplements do not contain pharmaceuticals.
Q. Are CHI supplements 100% natural?
Yes, they are 100% natural. CHI supplements do not contain sugar, pharmaceuticals, artificial color, gluten or preservatives.
Q. How are CHI supplements different from other herbal supplements?
Some herbal supplements are produced by simply grinding the single herbs into powder. No extraction procedure is employed to separate the active ingredients from the inactive ingredients, which may compromise the efficacy of the herbs. CHI supplements are produced by identifying, extracting and purifying the biologically active fractions of the herbs to obtain the most potent ingredients.
Q. Are CHI supplements manufactured in GMP facilities?
Yes. All products listed are manufactured in Good Manufacturing Practice (GMP) certified facilities. GMP certification of a manufacturing plant is an excellent marker of quality.
Q. Can you comment on the side effects of Chinese herbs?
Like any medicine as a whole, some Chinese herbs may have undesired side effects. However, available statistics in China show that many more adverse drug reactions are reported for chemical drugs than Chinese herbs. CHI supplements are safe and well-tolerated.
Q: Do I need to take CHI supplements separately, or can I take/mix them together?
Dietary supplements serving the same medical conditions or targeting similar bodily deficiencies can be taken or mixed together. For instance, Vein Lite and Asparagus Extract in the herbal tea form can be mixed together because both products act as detoxifying agents in the removal of acidic wastes within the body. However, many prefer the simplicity of taking one dietary supplement at a time. Products taken together or separately all result in the same level of effectiveness.
Q. How long do I need to take the herbs?
Many herbal formulas or extracts act to adjust or restore the normal physiological conditions of the body. This is not easily achievable in a few days. Depending on the indications, the herbal supplements must often be taken for an extended period of time before their full benefit is experienced.
Q. What are my ordering options?
You may order online or by mail, telephone, or fax.
By mail: Chi’s Enterprise, Inc.
1435 N. Brasher Street
Anaheim, CA 92807
By phone: 800-457-5708 toll-free
714-777-1542
By fax: 714-777-7186
By email: postmaster@chi-health.com
Website: www.chi-health.com
Q. How is my order processed?
Online Orders
When you click the "Submit" button, your order is electronically submitted to our order system. You will also get an automatic email confirmation of your order. After your order has been charged to your credit card, your order will be shipped. If your order was submitted on or before 12:00 pm Pacific Time on a business day, it will ship out the same day. Otherwise, it will be shipped on the next business day.
Phone/Fax/Email Orders
You will not be given an order confirmation number when ordering through these methods; however, an order total is usually provided if you order by phone. If the order is received before 12:00 pm PST on a business day, your order is processed that same day. Orders received after 12:00 pm are processed and shipped on the next business day.
Q. Will I get an order confirmation?
Online orders
Yes, an automated order confirmation will be emailed to the email address you provided on the order form. Please make sure that you provided a valid email address and check the spelling. Please note if you have set up your email account to reject automated emails you will not receive the order confirmation. Contact your email service provider for technical assistance.
Phone/Fax/Email Orders
No confirmation is given unless you requested it.
Q. Is there a way to modify my order after I have submitted it?
Generally, yes. You must call our toll-free number at 800-457-5708 as soon as possible. However, please note that any orders submitted on or before 12:00 pm Pacific Time are processed and shipped that same day. You must call before 12:00 pm to make changes to your order. For those who submit orders after 12:00 pm PST, you may call
Q. What forms of payment do you accept?
We accept the following from residents in the United States and Canada:
Visa
MasterCard
American Express
We also accept checks or money orders, if you prefer to mail in your order form. Make the check payable to Chi’s Enterprise. Please call (714) 777-1542 to get a total amount for your order or for more information.
Orders from all other countries must be paid by postal money order or cashier's checks. Only established international customers may pay with a credit card.
Q. Why isn't my discount reflected on my online receipt?
Our online ordering system does not automatically calculate discounts. Any discounts will be applied when we process your order manually. It will not appear on your shopping cart or email confirmation. Discounts or free items will be reflected on the invoice included with your order.
Q. What is your return policy?
A Return Merchandise Authorization (RMA) number is required for all returns. To obtain an RMA, you must call (714) 777-1542 within 30 days of purchase date and provide your name, invoice number and reason for the return. After 30 days of purchase date, absolutely no RMA will be granted. All returned items must be unopened and in their original containers. Please ship or drop off returned items to the address below. If requested, include a copy of your receipt or invoice with the package.
Chi's Enterprise, Inc.
1435 N. Brasher Street
Anaheim, CA 92807
Full refund is given if returned items are received within 30 days of purchase date. A return handling fee of 20% of the sales amount applies to all returned items received by us after 30 days of purchase date. No refund will be given if items are received after 60 days from date of purchase, even with an RMA. If a discount was applied to the original order because of a bulk or quantity purchase, the original transaction will be recalculated accordingly and only the difference will be credited. We do not accept returns of unsealed items, books, posters, PDK, toothbrush, and the F-Scope.
Please use a shipping method with tracking information. Chi's Enterprise will not be responsible for lost packages.
Q. What are your shipping options?
United Parcel Service (UPS) Shipping
UPS order are processed daily. Please note that UPS only delivers to physical addresses. Orders shipped to P.O. Boxes will be sent through USPS Priority Mail.
UPS Ground
Takes between 3-5 Business Days depending on location
(Continental US ONLY, not available for AK and HI)
UPS 3-Day Select
3 Business Days Delivery Guaranteed
(Continental US ONLY, not available for AK & HI)
UPS 2nd Day Air
2 Business Days Delivery Guaranteed
(US ONLY, including HI and AK)
UPS Next Day Air
Guaranteed Overnight shipping by 10:30 AM to most US destinations.
Saturday Delivery also available at an extra fee.
UPS Next Day Air Saver
Guaranteed Overnight Shipping by 7PM excludes Saturday and Sunday.
(US ONLY)
UPS Standard Shipping to Canada
3-6 Business Days plus the time it takes to clear customs
(Recipient is responsible for customs duties or any other taxes due upon delivery)
USPS Priority Mail Service
Priority Mail orders are also shipped daily, except when these days fall on holidays. Orders received before Tuesday at 12:00 pm PST will be shipped that same day. Orders received after that will be shipped on Friday of the same week.
Shipping to P.O. Boxes
All orders going to P.O. Boxes will be shipped by Priority Mail.
Shipping to Alaska and Hawaii
Orders going to Alaska and Hawaii will be shipped by Priority mail.
International Shipping
All packages shipping to other countries are subject to customs inspection and any other import/export laws implemented in that country. The recipient is responsible for any duties, taxes, and/or brokerage fees that may be due.
Q. How long does it take for my order to arrive?
In order to deliver the finest and freshest dietary products, all of our orders are shipped within 24-48 hours, except on weekends and major holidays. All orders made on weekends and holidalys are processed on the next business day. Chi’s Enterprise employs various shipping methods including UPS Ground and USPS Priority Mail. More detailed information is provided under Shipping Options above.
Q. Will you notify me when the order has shipped?
All orders are processed and shipped within 48 hours of placement (subject to credit card approval). If you would like an email notification, please provide your email address when placing your order.
Q. Somebody I know would really like your products. Can I ship to an address other than my own?
Yes. If you order online, you will be able to enter separate billing and shipping addresses when you go through the order checkout process online. If you order by phone/fax/email, please clearly indicate that the order will be shipped to a different address. Please note that your order may be subject to a 10% drop ship fee. Please call us for details.
Q. What can I do if there is an error in my order?
Any claims of incorrect items, shortage or damage must be made immediately and no more than 1 day after the date of receipt, which will be verified by tracking information. Unfortunately, we cannot honor disputed items after this period. Please call (714) 777-1542 immediately with your invoice number and a description of the damaged, incorrect or missing items. Do not discard the original package as this will be needed for verification. Fax a copy of the invoice or packing slip to (714) 777-7186 or email to postmaster@chi-health.com.