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FREQUENTLY ASKED QUESTIONS (FAQ)
Herbal supplement production and use
Ordering and Returns
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Is there a way to modify my order after I have submitted it?
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I don't wish to give my credit card information online. Are there other ways to order?
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I qualify for a discount or sale. Why doesn't it show up in my shopping cart or receipt?
Shipping
Professional and Wholesale Discounts
Product Information
Miscellaneous
HERBAL PRODUCTION AND USE
Q: Why should I use herbal products?
Herbs and herbal products provide real health benefits while maintaining a remarkable safety profile. In fact, the World Health Organization has estimated that 80% of the world's population continues to use traditional therapies, a major part of which are derived from plants, as their primary health care tools. These products are found in the form of teas, tablets, capsules, liquid extracts, and others. We now have ready access to products that bring the herbal traditions from all over the world in a variety of convenient forms.
Q: Are herbal supplement products safe?
Federal law requires that every food product, including herbal supplements, is free of "adulteration" and is not "misbranded." This legal language translates into a requirement that all foods and supplements have a reasonable expectation of safety when offered for sale and when used as directed.
There are so few credible reports of unexpected side effects due to herbal products that most experts consider problems with herbal products to be of only minor concern. Norman Farnsworth, Director of the WHO Collaborating Centre for Traditional Medicine, is generally considered to be one of the most respected experts on the scientific research of botanical medicines. In a 1993 article written on the subject of herbal safety, Dr. Farnsworth concluded, "...side effects or toxic reactions associated with herbal medicines in any form are rare. In fact, of all classes of substances reported to cause toxicities of sufficient magnitude to be reported in the United States, plants are the least problematic."
Responsible and informed use by consumers is essential to insure that herbal products maintain their established safety profile. Accurate product labeling must provide consumers with all information that is material to the use of the product.
An active member of the National Nutritional Foods Association (NNFA)
and the American Naturopathic Medical Association (ANMA), Chi’s
Enterprise is dedicated to complying with all such Federal
regulations.
Q: Should I tell my Doctor that I'm using herbs?
Of course! And because your doctor is, ideally, your primary partner in managing your health, you should insist that your doctor receive that information respectfully. In telling your doctor of your decision to use an herbal product, however, don't be surprised to find that your knowledge of herbs is more advanced.
Q: What about interactions with prescription drugs?
The introduction of synthetic and highly purified drugs is an extremely modern development. As researchers observe the interactions that drugs have with common foods and herbs, surprises continue to surface. For example, less than 10 years ago it was found that drinking grapefruit juice increases the serum drug concentration when patients take certain drugs. This effect, which can last for up to hours after consumption, is now thought to inhibit specific enzymatic activities responsible for breaking down the drugs. Similarly, both avocado and leafy vegetables that are high in vitamin K can diminish the effectiveness of blood-thinning drugs. These concerns are not widely known by the public, but we at Chi’s Enterprise are aware of such reactions and routinely monitor our products to assure safe and effective results. However, clients with specific medical concerns should consult their private physician before consuming both herbal supplements and prescribed medications.
Q: Do I need to take Chi’s Enterprise dietary supplements separately, or can I take/mix them together?
Dietary supplements serving the same medical conditions or targeting similar bodily deficiencies can be taken/mixed together. For instance, Vein Lite and Asparagus Extract in the herbal tea form can be mixed together because both products act as detoxifying agents in the removal of acidic wastes within the body. However, many prefer the simplicity of taking one dietary supplement at a time. Products taken together or separately all result in the same level of effectiveness.
ORDERING AND RETURNS
When you click the "Submit" button, your order is electronically submitted to our office. You will also get an automatic email confirmation of your order. After receipt of your order, we will manually check your order and apply any discounts for which you qualify. After your order has been charged to your credit card, your order will be shipped. If your order was submitted on or before 1:30 pm Pacific Time on a business day, it will ship out the same day. Otherwise, it will ship out the next day.
Q: Will I get an order confirmation?
Yes, an automated order confirmation will be emailed to the email address you provided on the order form. Please make sure that you provided a valid email address and check the spelling. Please note if you have set up your email account to reject automated emails you will not receive the order confirmation. Contact your email service provider for technical assistance.
Q: Is there a way to modify my order after I have submitted it?
Generally, yes. You must call our toll-free number at 800-457-5708 as soon as possible. However, please note that any orders submitted on or before 1:30 pm Pacific Time (PST) are processed and shipped that same day. You must call before 1:30 pm to make changes to your order. For those who submit orders after 1:30 PST, you may call our toll-free number until 1:30 pm the next day to make changes to your order.
Q: What forms of payment do you accept?
We accept the following
from residents in the United States and Canada:
VISA
MasterCard
American Express
Discover / Novus
We also accept checks or money orders, if you prefer to mail in
your order form. Please call us for more information.
Orders from all other countries must be paid by postal money order or cashier's checks.
Q: I don’t wish to give my credit card information online. Are there other ways to order?
Yes. You may order by telephone, fax,
or mail.
Chi’s Enterprise, Inc.
1435 N. Brasher Street
Anaheim, CA 92807
Toll Free Number: 1-800-457-5708
Fax Number: 714-777-7186
Q: Why isn't my discount reflected on my receipt?
Any discounts will be applied when we process your order manually. It will not appear on your shopping cart or email confirmation. Discounts or free items will be reflected on the invoice included with your order.
Q: What is your return policy?
Full refund less the shipping cost is given ONLY ON SEALED ITEMS returned within 7 days from date of receipt. A re-stocking fee of $5 or 10% of the sales amount, whichever is greater, may apply. You must CALL for a RETURN NUMBER. Packages without a return number will be refused. Absolutely no returns on unsealed items, books, Preventive Diagnostic Kit, posters, video, toothbrush and the F-Scope.
SHIPPING
Q: Do you have other shipping options besides UPS?
Yes. Please read our Shipping Options page for details.
Q: Do you ship outside the United States?
Yes. Please read our Shipping Options page for shipping outside the United States.
Q: How long does it take for my order to arrive?
In order to deliver the finest and freshest dietary products, all of our orders are shipped within 24-48 hours, except on weekends and major holidays. All orders made on weekends and holidalys are processed on the next business day. Chi’s Enterprise employs various shipping methods including UPS Ground and USPS Priority Mail. For a more detailed explanation, please see our Shipping Info.
Q: Will you notify me when my order has been shipped?
All orders are processed and shipped within 48 hours of placement (subject to credit card approval). If you would like email notification, please indicate it in the ordering instructions section of the order form. Alternatively, you can call our office at (800)457-5708 to check on your order.
Q: Somebody I know would really enjoy your products. Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you will be able to enter separate billing and shipping addresses. This is shopping made easy!
PROFESSIONAL AND WHOLESALE DISCOUNTS
Q: Do you offer discounts to professionals and distributors? Do I qualify?
Yes. We do offer certain discounts to professionals and distributors. Healthcare professionals and health food stores qualify.
Q: What are the qualifications and requirements?
For healthcare professionals:
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A completed Distributor Application form
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Copy of valid license or certificate
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Signed Distributor Agreement
For distributors:
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A completed Distributor Application form
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A completed resale form
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Copy of seller's permit/business license
You may call our office at 714-777-1542 or email veinlite@mindspring.com to obtain copies of the application or resale form.
PRODUCT INFORMATION
Q. How can I obtain more information about the products?
You may call 714-777-1542 to obtain more product information sent to you by mail. Or you may click here to access our product request form.
Q. What is the shelf life of your products?
The shelf life of our supplements is two years.
Q. I would really like an immediate answer to my question. What do I do?
Please call 714-777-1542 and one of our customer service representatives will be able to help you.
REPAIR
Q. Do you offer repair services for the
machines and the F-Scope?
Yes, we do. Call our 1-800-457-5708 to obtain the details on fees and repair procedure.
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Last updated: 12/10/2007